All sales are final. We have a firm no return policy due to the nature of the product. No refunds are given on completed products.

Under the Consumer Protection (Distance Selling) Regulations 2000, the exception provision section 13) it states that:

Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—

(c)for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. After production has begun no cancellations are permitted.

If you have any queries or concerns regarding this policy or your order then please feel free to contact us at sales@olove.com.